FAQ

General

1. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. We also offer the convenience of PayPal for secure online transactions.

2. Do you offer international shipping?

Yes! We now offer international shipping via DHL and FedEx. Shipping rates and delivery times vary based on the destination and selected shipping method. Customers are responsible for any applicable customs duties or import taxes. To ensure the accurate shipping options are displayed and a smooth delivery, please provide a complete shipping address and include a phone number with the correct country code. Incomplete or incorrect addresses may result in inaccurate shipping fee or delay in delivery

3. How long does shipping take?

For U.S. customers, we offer 1-day shipping to nearby states from our warehouses. For select states, shipping typically takes 2 to 3 business days. International shipping times vary depending on the destination and carrier but are typically between 3-10 business days. Please note that shipping estimates may be affected by external factors such as customs processing and carrier policies. To avoid delays, make sure your shipping address is complete and include a valid phone number with your country code.

4. Can I track my order?

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

5. What is your return policy?

We have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact our customer support within 30 days of receiving your order. Our team will guide you through the return process and assist you in obtaining a refund or exchange.

6. Are the products covered by a warranty?

Yes, we work with reputable manufacturers and suppliers to ensure the quality of our products. Many of our items come with a manufacturer's warranty. Please refer to the specific product page for details regarding the warranty coverage.

7. How long does it take to ship the special orders? 

Special orders may have longer shipping times, typically up to 20 days, as we work directly with our suppliers to fulfill these specific orders.

8. How can I contact customer support?

Our dedicated customer support team is ready to assist you. You can reach us through the contact by chat on our website or by email at support@tuning4.com. We strive to respond to all inquiries within 24 hours.

We hope this FAQ page helps address some common questions. If you have any additional inquiries or need further assistance, please don't hesitate to reach out to us.