FAQs
1. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. We also offer the convenience of PayPal for secure online transactions.
2. Do you offer international shipping?
Currently, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping options in the future.
3. How long does shipping take?
For customers located in nearby states of our warehouses, we offer 1-day shipping. For select states, shipping typically takes 2 days. Please note that these estimates are based on business days and may vary depending on external factors and shipping carrier policies.
4. Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.
5. What is your return policy?
We have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact our customer support within 30 days of receiving your order. Our team will guide you through the return process and assist you in obtaining a refund or exchange.
6. Are the products covered by a warranty?
Yes, we work with reputable manufacturers and suppliers to ensure the quality of our products. Many of our items come with a manufacturer's warranty. Please refer to the specific product page for details regarding the warranty coverage.
7. How long does it take to ship the special orders?
Special orders may have longer shipping times, typically up to 20 days, as we work directly with our suppliers to fulfill these specific orders.
8. How can I contact customer support?
Our dedicated customer support team is ready to assist you. You can reach us through the contact by chat on our website or by email at support@tuning4.com. We strive to respond to all inquiries within 24 hours.
We hope this FAQ page helps address some common questions. If you have any additional inquiries or need further assistance, please don't hesitate to reach out to us.
1. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. We also offer the convenience of PayPal for secure online transactions.
2. Do you offer international shipping?
Currently, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping options in the future.
3. How long does shipping take?
For customers located in nearby states of our warehouses, we offer 1-day shipping. For select states, shipping typically takes 2 days. Please note that these estimates are based on business days and may vary depending on external factors and shipping carrier policies.
4. Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.
7. How long does it take to ship the special orders?
Special orders may have longer shipping times, typically up to 20 days, as we work directly with our suppliers to fulfill these specific orders.
5. What is your return policy?
We have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact our customer support within 30 days of receiving your order. Our team will guide you through the return process and assist you in obtaining a refund or exchange.
6. Are the products covered by a warranty?
Yes, we work with reputable manufacturers and suppliers to ensure the quality of our products. Many of our items come with a manufacturer's warranty. Please refer to the specific product page for details regarding the warranty coverage.
8. How can I contact customer support?
Our dedicated customer support team is ready to assist you. You can reach us through the contact by chat on our website or by email at support@tuning4.com. We strive to respond to all inquiries within 24 hours.
We hope this FAQ page helps address some common questions. If you have any additional inquiries or need further assistance, please don't hesitate to reach out to us.