Bilstein B4 OE Replacement 08-13 Smart Fortwo L3 1.0L Rear 36mm Monotube Shock Absorber

At Tuning4 Auto Parts, we are committed to providing an exceptional customer experience through our comprehensive return policy. Our approach balances customer convenience with maintaining high-quality standards for automotive parts and accessories.

Return Timeframe and Scope

• Customers may request returns within 30 days of receiving their items
• Third-party marketplace purchases are subject to those specific marketplace return policies
• Manufacturer warranty claims can be initiated for up to 365 days post-purchase

Our return policy is designed to offer clarity and flexibility. Each return request is carefully evaluated to ensure fairness for both our customers and our business. We recognize that purchasing automotive parts is a significant investment, and we want customers to feel confident in their buying decisions.

Return Eligibility Criteria

• Items must be unused and in original condition
• Original packaging and tags must be intact
• A receipt or proof of purchase is required
• Special order, scratch and dent, and clearance items are not eligible for return

Non-returnable items include perishable goods, custom products, hazardous materials, flammable liquids, gases, and gift cards. These exclusions are necessary to ensure product safety and maintain the integrity of our inventory.

Defective or Incorrect Items

• Must be reported within 24 hours of receipt
• Items must not be installed or used
• Tuning4 Auto Parts will:
  • Issue a Return Merchandise Authorization (RMA)
  • Provide a return shipping label for verified issues

Our team understands that occasionally products may not meet expectations. We are committed to resolving such situations promptly and professionally. Customers are encouraged to thoroughly inspect their orders upon arrival and contact our support team immediately if any issues are identified.

Return Shipping and Refund Process

• Customers are responsible for return shipping costs
• Free return labels provided only for defective, damaged, or incorrect items
• Refunds processed to the original payment method within 10 business days
• Manufacturer warranty claim assistance available (outcome not guaranteed)

We strive to make the return process as straightforward as possible. Our support team is dedicated to guiding customers through each step, ensuring a transparent and efficient experience.

Manufacturer Warranty Claims

• We can assist in filing warranty claims
• Final resolution depends on manufacturer's policies
• Customers will be supported throughout the process

Communication is key in our approach to returns and warranties. Our support team is always ready to provide detailed information and help customers navigate any challenges they may encounter.

Customer Support For any questions or concerns regarding our return policy, please contact our support team:

• Email: support@tuning4.com
• Prompt response to all inquiries
• Commitment to resolving customer concerns

Thank you for choosing Tuning4 Auto Parts. We appreciate your business and are dedicated to providing top-quality automotive parts and exceptional customer service.